Refund policy
You have 10 days to return your product if it does not meet your expectations.
Please note: Returns sent via Chronopost are not accepted.
Any product that has been washed cannot be returned (unless exceptionally approved by Wickedone.fr, for example in the case of a confirmed manufacturing defect).
1. You ordered the wrong size or product and would like an exchange, store credit, or a refund
In this case, the return shipping costs are at your expense.
Please send the item(s) back by postal mail and include:
- A copy of your original invoice.
- A written explanation of the reason for your return.
Return address:
WCKD SARL
21 Boulevard Biron
93400 Saint-Ouen-sur-Seine
France
2. We made a mistake when preparing your order
This applies if:
- You received the wrong size.
- You received the wrong product.
- The product arrived damaged.
In this case, Wickedone.fr will cover your return shipping costs (subject to the conditions below*) as well as the shipping costs for sending the replacement item.
* Please note: Returns must be sent via Colissimo (La Poste) or a similar standard postal service (not Chronopost or any express courier). Otherwise, your return shipping costs cannot be fully reimbursed.
Please return the item(s) and include:
- A copy of your original invoice.
- A written explanation of the reason for your return.
Return address:
WCKD SARL
21 Boulevard Biron
93400 Saint-Ouen-sur-Seine
France
Return Processing Times
Once we receive your returned item(s), exchanges and returns are processed within approximately:
- 2–4 business days for mainland France.
- 4–6 business days for Europe and Switzerland.
- 10–15 business days for French overseas territories.
- 10–15 business days for international orders.
In accordance with our Terms and Conditions of Sale, only items returned in their original packaging will be accepted.
Returns of products that have been damaged, washed, or worn will be refused.